Reference

See How jusplays Protects Your Personal Information

When you open an account with us, you share personal details — and we take that seriously. This page sets out exactly what data we collect, why we collect it, and how you can request changes or deletions at any time.

Account data handled with SSL encryptionTouch 'n Go eWallet, Boost, GrabPay payment details never stored on-deviceYou can request your data at any timeNo data sold to third-party advertisersAvailable where local law permits
jusplays See How jusplays Protects Your Personal Information
HOW WE HANDLE IT

Data Handling, Cookies and Account Security

Every layer of your account — from login to payment — is protected by SSL encryption. We conduct periodic internal reviews of how data flows between your account, our platform, and payment providers like Touch 'n Go eWallet and Boost, so that retention practices stay aligned with what this policy describes. If our practices change materially, we update this page and notify you through your registered contact.

Cookies and Session Data

We use session cookies to keep you logged in and preference cookies to remember display settings. You can clear these through your browser settings at any time without losing your account.

Account Security Practices

Login uses a one-time password (OTP) sent to your registered mobile number. This step verifies that account access requests come from you, not from an unrecognised device.

Data Retention Timeline

Active account data is held while your account is open. After account closure, we retain only what applicable law in permitted regions requires us to keep, then delete the rest.

Third-Party Providers

Payment processors like GrabPay and DuitNow operate under their own privacy terms. We share only the minimum data needed to complete a transaction — nothing beyond what the transfer requires.

REACH US DIRECTLY

Contact Us About Your Privacy Rights

If you want to access, correct, or delete personal data held in your account, reach out to us through any of the channels below. Our team handles data requests separately from general account queries — flag your message as a privacy request so it reaches the right person promptly. Players in George Town and across Malaysia can use the same contact paths.

Team online

Live Chat

Open the live chat window inside your account dashboard. Flag your message as a privacy request and our team will route it to the data team directly.

Email

Send your data access or deletion request to our support email. Include your registered account name so we can locate your record without delay.

Account Settings

Some data preferences — such as marketing communication opt-outs — can be adjusted directly inside Account Settings without contacting support at all.

Your Rights and Common Questions About This Policy

Here are the questions we hear most often about how your data is handled on jusplays. If your question is not covered below, reach us via live chat or email and flag it as a privacy matter.

We collect your name, email, phone number, and the payment method you register — such as Touch 'n Go eWallet or Boost. Device and session data is also logged for security purposes.

Yes. Submit a data access request via live chat or email, using your registered account name. We will compile and share your data in line with what applicable law in your region permits.

Send a deletion request through live chat or our support email. We will remove data we are not legally required to retain and confirm once the deletion is complete.

No. Payment details tied to GrabPay, Boost or Touch 'n Go eWallet are shared only with the payment processor to complete your transaction. We do not pass financial data to marketing or advertising firms.

Cookies keep your session active and remember display preferences. You can disable non-essential cookies through your browser settings; doing so will not affect your account login or payment flow.

We delete personal data we are not obligated to keep. Transaction logs may be retained for the period required by applicable law in permitted regions, after which they are removed from our systems.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.